1. Introduction:

   Welcome to VirtuSense Technologies Inc., E-Store (hereinafter referred to as the "E-Store"). These Terms and Conditions (hereinafter referred to as "Terms") together with our Privacy Policy, govern your use of the E-Store and any services or products provided through the E-Store. By accessing or using the E-Store, you, the customer, agree to be bound by these Terms. If you do not agree with any part of these Terms, you will not be eligible to use the E-Store.

2. Eligibility:

   By using the E-Store, you represent and warrant that you are currently an active customer of VirtuSense Technologies, Inc. (“VirtuSense”) and an authorized user of the customer. You also agree to comply with all applicable laws and regulations in connection with your use of the E-Store.

3. Account Registration:

   To access the features of the E-Store, customers are required to request an E-Store account by providing a business email ID. Customer agrees to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate. Once a request is received and all details provided by the customer are verified, an approval email will be sent to the email ID provided by the customer. Customers are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Customers agree to notify VirtuSense immediately of any unauthorized use of their account or any other breach of security.

4. User Conduct:

   The customer agrees not to use the E-Store for any unlawful purpose or in any manner that could harm or impair the functioning of the E-Store. This includes, but is not limited to, placing orders for resale, lease or any purpose outside the scope of the agreement between VirtuSense and customer or engaging in any fraudulent activities.

5. Orders and Payment:
   • Placing Orders:

     All orders placed through the E-Store must be placed by authorized personnel of the customer for use at customer sites only. No product may be purchased for resale, lease or any purpose outside the scope of the agreement between VirtuSense and customer. VirtuSense may, at its sole discretion, refuse or cancel any order for any reason including payment errors.

   • Pricing and Availability:

     Prices and availability of products are subject to change without notice. VirtuSense reserves the right to correct any errors or inaccuracies in pricing or product information at any time without providing prior notice to the customer.

   • Payment:

     Customer may make payment using any major credit cards specified on the E-Store. By placing an order, the customer agrees that all billing and shipping information provided is accurate. In addition, customers authorize VirtuSense to charge the specified payment method for the total amount of order.

6. Shipping and Delivery:

   An order is typically shipped within five (5) business days of order confirmation. Customers are required to provide accurate address and contact information for delivery purposes. Please note shipping and delivery dates are estimates only and are not guaranteed. VirtuSense is not liable for any delays in delivery due to unforeseen circumstances beyond its control. Delivery times may vary depending on the shipping destination.

7. Returns and Cancellation:
   • Returns:

     No returns of any products are accepted after delivery, unless the return is due to an error caused by VirtuSense including shipping wrong or defective items or where required by law. Customer may initiate a replacement under above situation by contacting their designated client partner within five (5) business days of delivery. VirtuSense will respond to customer requests within five (5) business days of receiving it and ship replacement parts after completing internal verification. No additional shipping fee is applicable for replacement.

   • Cancellation:

     An order cancellation request must be made before the order has been shipped. Customers may cancel an order by contacting their designated client partner before the order is shipped. Client Partner will assist you with the cancellation process and provide any necessary instructions. Any applicable refunds will be issued within fifteen (15) business days of cancellation.

8. Limitation of Liability:

   To the fullest extent permitted by law, VirtuSense shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the customer’s use of the E-Store or Services.

9. Indemnification:

   Customer agrees to indemnify and hold harmless VirtuSense, its affiliates, and their respective directors, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with the use of E-Store or breach of these Terms.

10. Privacy Policy:

    Our Privacy Policy, which is incorporated by reference into these Terms, describes how we collect, use, and disclose your personal information. By using the E-Store, you consent to the collection and use of your information as described in our Privacy Policy.

11. Governing Law:

    These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. The customer agrees to submit to the exclusive jurisdiction of the courts located in Illinois for the resolution of any disputes arising out of or relating to these Terms or your use of the E-Store.

12. Disclaimer of Warranties:

    THE PRODUCTS ORDERED THROUGH THE E-STORE ARE PROVIDED "AS IS" AND "WHERE IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. BOTH YOU AS THE CUSTOMER, AND WE, AS VIRTUSENSE, DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Changes to Terms and Conditions:

    VirtuSense reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the E-Store following any changes indicates your acceptance of the new Terms. It is the customer’s responsibility to review these Terms periodically for any updates or changes.

14. Termination:

    VirtuSense reserves the right to terminate or suspend customer’s account and access to the E-Store, without prior notice or liability, for any reason, including but not limited to customer’s breach of these Terms or termination of agreement between VirtuSense and customer.

15. Severability:

    If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect

16. Entire Agreement

    TThese Terms, together with our Privacy Policy, constitute the entire agreement between the customer and VirtuSense Technologies Inc., E-Store concerning the customer’s use of the E-Store. By using the E-Store, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for your understanding and cooperation.